Our Terms and Conditions for Chauferred Travel Services

All Journey Solutions. (‘the Company’) agrees to hire to the customer (‘the Customer’) the vehicle(s) upon the following Terms and Conditions.

The Hire Charge is payable in full at the time of the outward journey, unless prior arrangements have been agreed.

The Company will issue a receipt for the payment if required.

Accounts are to be paid in full no more than 30 days from date of invoice.

Passenger Conduct the Customer shall be responsible for the conduct of ALL passengers. The Company reserve the right to invoice the Customer for any losses, repairs, replacement or valeting costs resulting from any damage or fouling to the vehicle(s) or their fixtures caused by the customer or their clients.

Drugs or Alcohol the Company reserves the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs at no loss or expense to the Company.

Smoking in Vehicles the Company maintains a strict no smoking policy in all vehicles.

Food and Drink it is not permitted to carry or consume food or drink in any vehicles (apart from mineral water supplied by the Company).

Abuse by Passengers the Company will not tolerate any verbal or physical abuse directed to its chauffeurs or any other staff.

Insurance vehicles are fully insured for third party and passenger claims. However, whilst every care may be taken, Customer’s personal property is carried entirely at their own risk and no responsibility can be accepted for loss or damage of/to those items.

Luggage and Customers Property responsibility lies with the Customer to ensure that baggage is accounted for and loaded into/unloaded from the vehicle prior to leaving the point of departure/arrival.

Excess Luggage and Property the Company allows a reasonable amount of luggage and property to be carried in its vehicles. Luggage and property which, in the opinion of the driver, is excessive in weight or amount will not be carried.

Hire as Labour the Company shall not be liable for any back charges arising from the loss of any services or loss of any passenger property while it’s staff or sub contractors are on hire as “Hired Labour”

Vehicle Departure and arrival the Company will use reasonable means to ensure that the vehicle(s) depart and reach their destination on time. Customers should make sure they leave sufficient time when booking to reach their destinations. The company accept no responsibility for any delays outside their control.

Vehicle replacement the Company may if required substitute the vehicle hired for a similar or alternative class of vehicle.

Sub Contracting the Company reserve the right to sub contract to other companies should the need arise.

Airport Pick Up the Company will endeavour to meet the Customer at the allotted place and time, however be advised this is not always possible. In such cases the Company will attempt to get in touch with the Customer by mobile phone.

Airport Clearance or Delays the Company generally allows 45 to 60 minutes for international flights to clear after landing and 20 to 30 minutes for domestic flights to clear. Please phone if you are not using baggage reclaim or you are delayed at baggage reclaim, customs or for other reasons. For excessive delays the Company retains the right to pick up the Customer at a reappointed time.

Cancellation of Journeys the following is the cancellation and charging policy for cancelling your journey with the Company:

  • 24 hours notice prior to the date of travel; FULL AMOUNT OF TOTAL INVOICE CHARGED.
  • 24 to 48 hours notice prior to date of travel; 50% OF TOTAL INVOICE CHARGED.
  • 48 hours to 7 days notice prior to the date of travel; 20% OF TOTAL INVOICE CHARGED.
  • Seven days or more notice prior to the date of travel; NO CHARGE.



For all enquiries please call on 01482 871928 or for a prompt reply please email us by clicking here.

All Journey Solutions - Luxury and Service are Standard.